Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 904-647-7455 or make an appointment online!
What People Say About Us
Nick and the team at SDP are top notch! They've done an excellent job of getting my 7.3 back on the road and running like a champ. Nick is very personable and his knowledge of and enthusiasm for diesel engines shows in conversation. As long as SDP is around, my truck will never go to another shop. Keep up the good work guys!
I had a emissions delete, exhaust and programmer installed on my 2011 Dodge 3500. SDP is very professional and knowledgeable and mostly honest! I am very pleased with the work and would recommend anyone to go here for all your diesel work!!
2005 Ford 6.0. Nick and his crew are top notch. EGR delete, later a FICM replacement. High quality work, with fair prices. Would recommend them to anyone!
Excellent staff and outstanding diesel knowledge! Could not be happier with the results - Nick & Crew gave me a full walk-through before dropping off my truck and kept me updated throughout the job, to include providing me with other recommendations that I had not even considered. Extremely impressed and happy to have found my diesel spot. Stoked on my 7.3!